stalwart
12-28-2009, 12:07 PM
5 days, but my account is back.
Hi.
Your account was accessed by a foreign ip and was closed to prevent further damage.
We believe that your login details were compromised by a keylogger installed on your machine.
It is therefor vital that you check and clean your computer of any malicious software that is installed. To aid you with that, you can for example use any of the following free anti virus programs. We do not endorse any of these scanners, we are simply trying to help you get rid of the nuisance and we know these have proven helpful in the past:
http://www.free-av.com/
http://secunia.com/vulnerability_scanning/online/
http://www.kaspersky.com/virusscanner
Afterwards, change the passwords both to your EVE Online account and to your email address and any other online accounts you have.
Furthermore, never use your EVE login info anywhere else on the Internet. The only place you should ever need to enter those details would be on our website and when logging into the EVE Online client.
Finally, it perhaps goes without saying, but it really can't be stressed enough: Never consider purchasing ISK or items for real life money. Even just visiting those sites puts your computer at risk.
Best Regards
Senior GM Panic
EVE Online Customer Support
booya. time to reformat, i suppose.
Hi.
Your account was accessed by a foreign ip and was closed to prevent further damage.
We believe that your login details were compromised by a keylogger installed on your machine.
It is therefor vital that you check and clean your computer of any malicious software that is installed. To aid you with that, you can for example use any of the following free anti virus programs. We do not endorse any of these scanners, we are simply trying to help you get rid of the nuisance and we know these have proven helpful in the past:
http://www.free-av.com/
http://secunia.com/vulnerability_scanning/online/
http://www.kaspersky.com/virusscanner
Afterwards, change the passwords both to your EVE Online account and to your email address and any other online accounts you have.
Furthermore, never use your EVE login info anywhere else on the Internet. The only place you should ever need to enter those details would be on our website and when logging into the EVE Online client.
Finally, it perhaps goes without saying, but it really can't be stressed enough: Never consider purchasing ISK or items for real life money. Even just visiting those sites puts your computer at risk.
Best Regards
Senior GM Panic
EVE Online Customer Support
booya. time to reformat, i suppose.